Privacy Policy

Last Updated: January 11, 2026

At MessageFlow, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

1.1 Information You Provide

When you create an account or use our service, we collect:

• Account Information: Email address, name, password
• License Information: License key, device ID
• Payment Information: Billing details (processed by third-party payment processors)
• Contact Lists: Contact names and groups you create (stored locally on your device)

1.2 Information Automatically Collected

When you use our service, we automatically collect:

• Usage Data: Number of messages sent, features used, timestamps
• Device Information: Operating system, device type, unique device identifier
• Log Data: IP address, browser type, access times

1.3 Information We Do NOT Collect

We do not collect or store:

• ❌ Message content you send
• ❌ Recipient phone numbers
• ❌ File attachments you send
• ❌ Your messaging platform credentials

2. How We Use Your Information

We use the collected information to:

Purpose	Data Used
Provide and maintain the service	Account info, usage data
Process payments	Billing information
Enforce usage limits	Message counts, subscription tier
Send important updates	Email address
Improve our service	Usage patterns, feature analytics
Provide customer support	Account info, usage history
Prevent fraud and abuse	Device ID, usage patterns

3. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share your information only in these limited circumstances:

3.1 Service Providers

We share data with trusted third-party service providers who help us operate our service:

• Payment Processors: To process subscription payments
• Hosting Providers: To host our servers and databases
• Analytics Tools: To understand service usage (anonymized data)

3.2 Legal Requirements

We may disclose your information if required by law, court order, or to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or security issues
• Protect user safety

3.3 Business Transfers

If MessageFlow is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different privacy policy.

4. Data Security

We implement industry-standard security measures to protect your information:

• 🔒 Encryption: All data transmitted is encrypted using SSL/TLS
• 🔐 Password Protection: Passwords are hashed and salted
• 🛡️ Access Controls: Limited employee access to user data
• 📊 Regular Audits: Security assessments and penetration testing
• 💾 Secure Storage: Data stored in secure, encrypted databases

5. Data Retention

We retain your information for different periods based on the type:

• Account Data: Until account deletion + 30 days for legal compliance
• Usage Logs: 90 days for analytics and troubleshooting
• Payment Records: 7 years for tax and legal requirements
• Messages: Not stored (processed in real-time only)

6. Your Rights and Choices

6.1 Access and Update

You can access and update your account information at any time through your account dashboard.

6.2 Data Portability

You have the right to request a copy of your data in a machine-readable format.

6.3 Account Deletion

You can delete your account at any time. This will permanently remove:

• Your account information
• Your usage history
• Your saved groups and contacts

To delete your account, contact us at [email protected]

6.4 Marketing Communications

You can opt out of marketing emails by:

• Clicking "Unsubscribe" in any marketing email
• Updating your preferences in account settings

Note: You will still receive essential service-related emails (e.g., password resets, billing notifications).

7. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze service usage
• Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect service functionality.

8. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale of personal information (we don't sell data)
• Right to non-discrimination for exercising your rights

12. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation:

• Right to access your personal data
• Right to rectification
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the new policy on this page
• Updating the "Last Updated" date
• Sending an email notification (for material changes)

Your continued use of the service after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Support: [email protected]
Data Protection Officer: [email protected]